Terms of Service

Welcome to MOTUS Help. Please read these Terms of Service ("Terms") carefully before using our website (the "Site") or purchasing our compliance setup assistance services ("Services"). By accessing the Site or purchasing our Services, you agree to be bound by these Terms. If you do not agree to all of the terms and conditions, do not access the Site or use our Services.

1. Independent Third-Party Status

2. Description of Services

MOTUS Help provides guided setup assistance, documentation pre-audit/review, compliance checklists, and real-time virtual setup sessions to assist commercial motor carriers in navigating the FMCSA MOTUS portal, setting up Login.gov profiles, claiming DOT Numbers, and updating MCS-150 biennial filings.

Our fee covers our private setup assistance Services, data validation, and scheduling coordinates. It does not cover government filing fees if any are mandated under federal rules for operating authorities or special registry items.

3. User Obligations & Accuracy of Data

As a user of our Services, you agree to:

• Provide truthful, accurate, and current information regarding your entity, DOT Number, EIN, and personal contact details.
• Ensure that your Company Official is present during the virtual setup session to complete Login.gov identity verification.
• Verify that all documents and identification credentials submitted during the setup process belong to you or your legally registered business entity.

4. Fees and Payments

Payment of the setup assistance processing fee is required prior to document pre-audit and booking of the virtual setup session. Payments are securely processed through Stripe. All fees are subject to our Refund Policy (Section 5).

5. Refund Policy Summary

Our Refund Policy outlines the terms under which refunds may be issued. Please refer to our full Refund Policy for complete details. In summary, refunds are not provided once the documentation review has been initiated or the virtual setup session has been conducted.

6. Limitation of Liability

MOTUS Help assists you in complying with federal regulations, but the final determination of registration status, authority active status, and identity verification rests solely with the FMCSA, Login.gov, and associated state/federal agencies.

We are not liable for:

• Failed identity verification checks on Login.gov due to mismatched business records, expired IDs, or failed biometric scans.
• Delays in government agency processing times.
• Fines, penalties, or operational suspensions imposed on your business by the FMCSA or DOT.

7. Modifications to Terms and Services

We reserve the right to modify these Terms or the services we offer at any time. Any changes will be reflected on this page with an updated revision date. Your continued use of our Site or Services after modifications constitute acceptance of the revised Terms.